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Frequently Asked Questions
What makes Handa different from other agencies?
We’re one of Ottawa’s most established agencies, with decades of experience, deep vendor relationships, and a reputation for honest, caring service. We’re not a franchise or call center—we’re a local team committed to our community.

Why should I use a travel advisor instead of booking online myself?
Our clients come to us for peace of mind. Online booking sites leave you on hold for hours when things go wrong. With Handa Travel, you call a local person who knows you and will resolve issues quickly.
Do you cost more than booking online?
No. Our prices match (and often beat) what you find directly with airlines, cruise lines, or tour companies. The difference is that you also get a dedicated advisor who supports you before, during, and after your trip.
What types of trips do you specialize in?
We focus on meaningful, complex trips where expert planning makes a difference:
- River and ocean cruises
- Escorted tours in Europe and beyond
- Multigenerational family vacations & reunions
- Destination weddings & milestone celebrations
- Sun destination vacation packages
- River and ocean cruises
- Escorted tours in Europe and beyond
- Multigenerational family vacations & reunions
- Destination weddings & milestone celebrations
- Sun destination vacation packages
Are your consultations free?
Yes. Our consultations are always free—whether you book or not. We believe in earning your trust before asking for your business.
Do you book flights and hotels too?
Yes, but we don’t promote them as stand-alone services. Flights, hotels, and cars are usually booked as part of a larger trip for our existing or referred clients.
Can you help plan group travel?
Absolutely. We regularly coordinate trips for families, weddings, school reunions, and corporate retreats—handling all the details so you don’t have to.
What happens if something goes wrong on my trip?
Call us. Unlike online sites, you won’t be left stranded. We step in immediately to fix flight changes, cancellations, or other issues.
CANADA/USA: 1-800-361-4032
INDIA: 1-800-419-1277
CANADA/USA: 1-800-361-4032
INDIA: 1-800-419-1277
Do you charge extra service fees?
For most packages, cruises, and tours, there are no additional fees beyond the supplier’s price. For flights or special requests, we’re always transparent about any fees up front.
How do I know I’m getting the best value?
We offer a price match guarantee, plus added benefits: personalized planning, trusted advice, and real support if your plans change.
Do you work with specific cruise lines or tour companies?
Yes. We partner with the world’s leading travel providers, but our role is to match you with the right trip for your budget, style, and needs—not just to push one brand.
Can I meet with someone in person?
Yes. You’re welcome to visit our Ottawa office, call us directly, or set up a video appointment—whichever feels most comfortable.
Billings Bridge Shopping Centre - 2269 Riverside Drive, Ottawa, Ontario, Canada K1H 8K2
Billings Bridge Shopping Centre - 2269 Riverside Drive, Ottawa, Ontario, Canada K1H 8K2
How quickly do you respond?
We aim to respond within 24 hours (often much faster). You’ll always hear back from a real person.
What kind of clients usually book with you?
We mostly work with retirees, professionals, and families in Ottawa who want peace of mind and personal service for milestone trips—retirement adventures, family reunions, anniversaries, and more.
Do I need travel insurance?
Yes, especially now. We’ll walk you through your options and explain what’s covered. We’ll never pressure you—just inform you, so you can make a confident decision.
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